![]() Requests will be reviewed on a case-by-case basis. A refund request must be submitted to SHRM via e-mail to no later than 30 days after closure of the exam window and must include supporting documentation as to the nature of the medical or personal emergency. All requests must include supporting documentation as to the nature of the medical or personal emergency. A candidate’s inability to take the exam due to work commitments or insufficient or inappropriate preparation is not considered a personal emergency.Ĭandidates who experience medical or personal emergencies within five days prior to a scheduled exam appointment may transfer or request a refund (See the Exam Transfer or Refund section). In order for SHRM to process the appropriate refund based on our policy, the Refund Request Form must be submitted.įor purposes of the SHRM certification program, medical or personal emergencies are defined as unplanned events affecting the candidate or immediate family member(s) (spouse, child, or parent), which arise within five days of the scheduled exam appointment and prevent the candidate from taking the exam, or from rescheduling or canceling an exam appointment.Īn event that can be anticipated is not considered a medical or personal emergency. Note: you are not eligible for a refund if you cancel less than 5 business days before a scheduled exam appointment and/or after the first day of the testing window in which you have applied, except in the case of a medical or personal emergency.See the Medical or Personal Emergencies section for details. ![]() Requests must include supporting documentation as to the nature of the medical or personalĮmergency. Situations will be reviewed, and resolution option(s) determined on a case-by-case basis.
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